Frequently Asked Questions
Where are you?
We are at Unit 8 / 227 Old Hume Highway, Mittagong, NSW 2575
Our postal address is PO Box 1524, Bowral NSW 2576
Our email address is firstname.lastname@example.org
Our phone number is 02-4872-4567 or 1300 267 898
How long will it take for my book to arrive?
We ship books every day - so if you are within Australia, you should receive your book within a week - if you are in New Zealand allow 2 weeks and other countries around 2 to 3 weeks by full Airmail or about 5 weeks by Economy Airmail. Please keep in mind various Public Holidays as this will slow down delivery as well.
Is it safe to give you my credit card details?
Absolutely! This website uses a secure server and all information relating to your order including credit card information will be encrypted and can only be viewed at our end.
Sorry, but I don't want to give my credit cards on the internet.
No problem - just place your order and when you get to the check out click onto payment options and tick you will be paying over the phone. Just take note of your order number and advise our office your order number and your name and the name of the book. If I am not happy with my purchase, what do I do?
Please contact us by email and we will advise you what to do - but please do not return any books to us, until you have contacted us.
I would like to see a picture of the book before I buy it - what do I do? No problem at all - we are happy to send you a scan of the book so you can have a look before you buy. A lot of our books will already have a picture of the cover - but we just can't keep up with getting all pictures on the website as it does take a bit of time and we are handling many new arrivals every day - so if you don't see a picture, just send us an email and we will send you a picture of the cover.